Technical Assistant

Posted: September 1, 2020

Circle of Friends for Newcomers (Hamilton) is looking for a person to work remotely to provide Help Desk technical support for teachers and students in our on-line ESL classes.  This is a part-time contract position.

Hours are variable: 4 to 8 hours weekly depending on need - Monday to Thursday between 9 a.m. and 12 noon.
Start dateSeptember 14th, 2020           End date:  December 4th, 2020

Rate of Pay: To be discussed                 Reports to: LINC Coordinator

Tasks:

·       assist teachers with technical issues as they arise (platforms /apps commonly used are Zoom, WhatsApp, Hamilton Public Library ESL Learning Management System)

·       work with teachers to enhance the delivery of online lessons

·       reach out by phone or social media to students referred by the programme coordinator or class teacher who are experiencing difficulty using technology to learn online

·       identify the issue and resolve it where possible or report back to coordinator or teacher

Knowledge and Skills Required:

  • strong understanding of the set up and configuration of the following operating systems: Microsoft Windows, Mac OS, iOS, Android
  • ability to give clear instructions over the phone using plain English avoiding jargon and special expressions
  • ability to problem solve 

The successful candidate will demonstrate:

  • patience and a desire to help people learn new skills
  • respect for people who may have very limited English and little experience with    technology

Previous experience with new Canadians and people whose first language is not English is a strong asset.

Please submit your resume, cover letter for this position to:
Anisa Malik at:  This email address is being protected from spambots. You need JavaScript enabled to view it.  or call 905-529-1840 for further information

Circle of Friends strives for equity, inclusiveness, and diversity in all of our programs, practices, facilities and people.
We thank all candidates for applying but only those selected for an interview will be contacted.